Redington — Apple Authorized Distributor

Is your Apple device covered?Check in one step.

Enter the serial number or IMEI number to see if your Apple device qualifies for extended warranty and value-added services.

Where do I find my serial number?

Where to find your serial number.

On your device

Settings › General › About. The serial number is listed there.

Serial number on the box

On the box

Printed on the barcode label on the underside of the original packaging.

Apple’s full guide to finding your serial number

Get peace of mind with 24 months warranty.Look for the Redington sticker.

Redington sticker for iPhone

iPhone

Redington sticker for Mac and iPad

Mac and iPad

Redington sticker for Apple Watch

Apple Watch

Check the box for the Redington sticker when you collect your device.

Enjoy 2 years of peace of mind when you buy Genuine Apple Products.

Every iPhone comes with one year of hardware repair coverage through its limited warranty and an additional 1-year extended warranty under the Redington VAS programme — including limited incidents of accidental damage protection.

24 months

Warranty

Two years of Apple-certified service and support coverage, parts and labour included.

6 months

Damage protection

One liquid or screen accidental damage incident, free of cost, in the first six months.

Priority support

Priority access to Apple experts by phone or email, most issues solved in one call.

Hardware coverage

Redington VAS provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Service coverage includes the following:

  • Your iPhone
  • Accessories included with the box (limited to the first year of warranty)
  • Battery
  • One liquid or screen accidental damage incident, free of cost, within the first 6 months from date of purchase

Software support

With the Redington VAS programme, Apple experts can help troubleshoot issues with your iPhone, iOS, iCloud, and Apple-branded apps, including:

  • Using iOS and iCloud
  • Questions about Apple-branded apps such as Mail and Calendar
  • Connecting to wireless networks

Regional Apple presence.

Find channel partners and local contacts in each market.

Nigeria

Visit site

Kenya

Visit site

Tanzania

Visit site

Uganda

Visit site

Senegal

Visit site

One stop for support.

Ensure Services — an Apple Authorized Service Provider — and its affiliated partners handle repair and support across the region.

To ensure you receive genuine Apple Authorized Repair, we recommend visiting an Apple Authorized Service Provider.

Find an Apple Authorized Service Provider
Ethiopia1 location

Yonas Mobile

Addis Ababa

Phone+251 911 911 111
Emailsupport@yonasmobile.com
Websiteyonasmobile.com
LocationDirections
Kenya5 locations

Ensure Services Kenya

Nairobi

Phone+254 730 148 000
Emailservice.kenya@ensureservices.com
Websiteensureservices.com
LocationDirections

Salute iWorld

Nairobi

Phone+254 113 512 699
Emailinfo@saluteiworld.com
Websitesaluteiworld.com
LocationDirections

Elite Digital Solutions

Nairobi

Phone+254 20 375 3501
EmailSupport@elitedigital.co.ke
Websiteelitedigital.co.ke
LocationDirections

Mac & More Solutions

Nairobi

Phone+254 700 288 144
Emailsupport@mac-more.co.ke
Websitemac-more.co.ke
LocationDirections

Mac & More Solutions

Kisumu

Phone+254 710 673 186
Emailsupport@mac-more.co.ke
Websitemac-more.co.ke
LocationDirections
Nigeria4 locations

Ensure Solutions Nigeria

Lagos

Phone+234 807 709 8619
Emailnigeria@ensureservices.com
Websiteensureservices.com
LocationDirections

iStore Ikeja

Lagos

Phone+234 708 934 4044
Emailtechnicalsupport@istore.com.ng
Websiteistore.com.ng
LocationDirections

iStore Jabi Lake

Abuja

Phone+234 809 309 0001
Emailtechnicalsupport@istore.com.ng
Websiteistore.com.ng
LocationDirections

Futurework Technologies

Lagos

Phone+234 815 292 6882
Emailsupport@futureworktechnologiesltd.com
Websitefutureworktechnologiesltd.com
LocationDirections
Rwanda2 locations

Shree Com

Kigali

Phone+250 728 399 000
Emailsales.online@shreecom.africa
Websiteshreecom.africa
LocationDirections

Elite Computers Rwanda

Kigali

Phone+250 789 530 896
Emailinfo@elitedigital.rw
Websiteelitedigital.rw
LocationDirections
Senegal1 location

Burotic Diffusion

Dakar

Phone+221 33 889 06 06
Emailcontact@burotic-diffusion.com
Websiteburotic-diffusion.com
LocationDirections
Tanzania2 locations

Elite Computers Tanzania Limited

Dar es Salaam

Phone+255 786 176 700
Emailho@elitetz.net
Websiteelitedigital.co.tz
LocationDirections

Xtra Micro Limited

Dar es Salaam

Phone+255 773 748 673
Emailsales@istore.co.tz
Websitestore.istore.co.tz
LocationDirections
Uganda1 location

Elite Computers Uganda Limited

Kampala

Phone+256 200 975 350
Emailinfo@elitecomputers.co.ug
Websiteelitedigital.co.ug
LocationDirections
Ensure Services, a Redington brand

Present in over 26 countries with 48 support centres, repairing with genuine Apple parts and Apple-certified technicians.

Talk to us.

Questions about your coverage, a repair, or the VAS programme? Send us a note and the team will come back to you within one business day.

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Terms and conditions
  1. Support is not provided to protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the covered equipment.
  2. Accessories supplied with the iPhone are covered during the first year of the warranty period only, not during the extended warranty period.
  3. Support will not be provided for repair damage caused by fire, earthquake or other external causes; or for damage caused by reckless, abusive, wilful or intentional conduct, or any use of the covered equipment in a manner not normal or intended by Apple.
  4. Service coverage applies to iPhone and its original included accessories, or to batteries that retain less than 80% of original capacity. Replacement equipment provided as part of repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. Full terms at apple.com/legal.
  5. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
  6. Same-day service availability and options may vary by region and iPhone model. Repairs typically take 5–7 days in Kenya and Nigeria, subject to parts availability and regional partner capacity.
  7. Carry-in repair: take your iPhone to Ensure Services or an Ensure-affiliated Apple Authorized Service Partner.
  8. Proof of purchase is required to avail this service.
  9. Free pick-up and drop service may be charged if the unit is out of warranty.
  10. The 1-year extended warranty applies as per the manufacturer’s 1-year warranty defined under Apple’s iOS warranty terms.
  11. All iPhone models come with a limited 1-year global warranty. iPhone purchased under the Redington VAS programme extends this by an additional year, to a total of 2 years of warranty support.
  12. Any warranty claim will be rejected for a unit serviced or opened by an unauthorised Apple service provider.
  13. For value-added services, customers cannot file any legal claim against Redington or its partners.
  14. Customers are advised to back up their data before handing over the unit for repair.
  15. Any loss of data during the repair process shall not be liable for any compensation regarding data loss.
  16. Physical or water damage is covered under the value-added services one time only, during the first 6 months from the date of purchase. After 6 months, any part replacement in such scenarios is charged subject to customer approval.
  17. Customers can only avail the extended warranty support in the country of purchase.
  18. Ensure Services, a Redington Group company, is one of the largest IT service delivery networks with a presence in over 26 countries and 48 support centres. It is an Apple Authorized Service Provider and works with partners across Africa to provide a genuine Apple experience, repairing with genuine Apple parts and Apple-certified technicians.